Pro and billing
A payment failed
You have 7 days to fix it, and Pro keeps working meanwhile.
What it is for
The usual cause is an expired card, not a decision to stop paying. Pro keeps working while you sort it out.
How to use it
- Billing shows There is a problem with your payment.
- Press Manage subscription and update your card. Pro goes back to normal straight away.
Example
A card that expired last month
The renewal fails, you get an email, and Pro carries on. Update the card within the week and nothing changes.
Good to know
- Pro keeps working for 7 days from the first failed payment.
- Stripe retries on its own and emails you. If the card just had a temporary hold, you may not need to do anything.