Pro and billing
A payment failed
You have 3 days to fix it, and Pro keeps working meanwhile.
What it is for
The usual cause is an expired card, not a decision to stop paying. Pro keeps working while you sort it out.
How to use it
- Billing shows There is a problem with your payment.
- Press Edit beside your payment method and enter a new card. The overdue payment is retried with it straight away, and Pro goes back to normal.
Example
A card that expired last month
The renewal fails, you get an email, and Pro carries on. Update the card within 3 days and nothing changes.
Good to know
- Pro keeps working for 3 days from the first failed payment.
- Stripe retries on its own and emails you. If the card just had a temporary hold, you may not need to do anything.
- Subscribed in the iPhone or Android app? Update your payment method in the App Store or Google Play. Pro keeps working there for 3 days too, while the store retries.