Settings

Deactivate or delete your account

Pause your account and keep your notes, or delete it for good. What each does and how.

What it is for

Deactivating pauses your account and keeps every note, so you can come back to it exactly as you left it. Deleting removes you and everything you wrote from Mnemox for good. Both are here so you never have to email anyone to leave.

How to use it

  1. To pause instead: Settings → Account → Danger zone → Deactivate, then Deactivate again to confirm. You are signed out on every device. To come back, sign in as usual and choose Reactivate my account.
  2. In any Mnemox app, or signed in at mnemox.so in a browser, open Settings → Account and scroll to Danger zone. Choose Delete my account.
  3. Want a copy? Choose Export all notes first in the same dialog.
  4. Type your email address to confirm. If you sign in with a password, enter it too.
  5. Sign in with Google or Apple only? If your last sign-in was more than 10 minutes ago, choose Sign in with Google (or Apple) again. You come straight back to the dialog.
  6. Choose Delete my account. You land on the sign-in page with "Your account has been deleted."

Examples

You are switching apps

Export all notes, check the zip opens, then delete. The export is yours to keep.

You are taking a break

Deactivate rather than delete. Nothing reaches you while you are away, and when you sign in again your notes, folders and connections are all still there.

Good to know

  • It is permanent. Your notes, folders, tags, canvases, reminders, shared links and Linear, Jira and Google Calendar connections are deleted, and your phones stop receiving notifications. If you signed in with Apple, Mnemox's access to your Apple ID is revoked. There is no undo and no recovery.
  • Can't sign in, or no longer have the app? Email support@mnemox.so from the address on your account and ask us to delete it. We do it within 30 days and confirm by email.
  • A Pro subscription is canceled at once. The rest of the period you paid for is not refunded. Past invoices are kept, because they are tax records.
  • While your account is deactivated, your shared links stop working, reminders stop, and a Pro subscription is not renewed: it runs to the end of the period you paid for, or of your trial, and you are not charged again. Choose Pro again in Settings → Billing after you reactivate.
  • Deleting and later signing up again with the same email starts a new, empty account. If that email has had Mnemox Pro or a free trial before, we keep a one-way fingerprint of it (never the address itself), and the new account's Pro starts without a new trial; Settings → Billing says why.
  • Issues you already sent to Linear or Jira stay there — they belong to those tools.
  • This device is cleared. Other devices are signed out, but notes opened there can stay in that browser's storage until it is cleared.